Introduction

Welcome to VRAJANA.com, operated by VRAJANA GROUP PRIVATE LIMITED (“we,” “us,” or “our”). We deeply respect your privacy and are committed to protecting the personal data of all our users, including shoppers and our registered marketplace vendors. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website or use our services to buy or sell footwear and clothing.

Information We Collect

To provide a seamless shopping and selling experience, we collect the following types of information:

  • Customer Data: When you register, browse, or make a purchase, we collect your name, email address, phone number, billing and shipping addresses, and payment confirmation details.
  • Vendor Data: When you register as a seller, we collect business details, tax identification, bank account information for payouts, and store-specific data.
  • Automated Data: We automatically collect standard technical information, such as your IP address, browser type, device information, and browsing behavior on our site.
How We Use Your Information

The information we collect is used to operate and improve our multi-vendor marketplace. Specifically, we use your data to:

  • Process and fulfill your orders for apparel and footwear.
  • Facilitate seamless communication between buyers and sellers regarding specific orders.
  • Manage vendor accounts, calculate commissions, and process seller payouts.
  • Improve our website functionality, user interface, and customer service.
  • Send order updates, security alerts, and promotional communications (if opted-in).
How We Share Your Information

Because VRAJANA.com is a multi-vendor platform, sharing specific information is necessary to fulfill your orders. We share your data with:

  • Registered Vendors: When you purchase an item, we share your name, shipping address, and phone number with the specific seller fulfilling that item so they can dispatch your order.
  • Service Providers: We share necessary data with trusted third parties, such as payment gateways, shipping aggregators, and email service providers.
  • Legal Compliance: We may disclose your information if required by law, court order, or government regulations.
Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies help us remember the items in your shopping cart, keep you logged into your customer or vendor dashboard, and analyze site traffic to improve our platform’s performance. You can disable cookies through your browser settings, though this may limit your ability to use certain features of our site.

Data Security

We implement strict, industry-standard security measures to protect your personal and financial information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted and processed through secure payment gateways.

Your Data Rights

You have the right to access, correct, or request the deletion of your personal information. Both customers and vendors can update their profile information, addresses, and communication preferences directly from their respective account dashboards. To request a complete deletion of your account data, please contact our support team.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:a

  • Company: VRAJANA GROUP PRIVATE LIMITED
  • Email: vrajanagroup@gmail.com
  • Phone: +917065601115
  • Address: F-903 Elite Golf Greens, Sector-79, Noida, Gautam Buddha Nagar, Uttar Pradesh, India – 201301